Monastic Media AI Support · Support
Monastic Media · support@monastic.media · replies within one working day (IST)
What does the agent answer?
Where is my order, delivery and COD questions, returns, exchanges and anything your policy pages and store pages cover. Anything else goes to your team.
Where do its answers come from?
Only from your store: live order data, your policy pages and your published pages. A reply that cannot be traced to those is never sent.
How does a shopper see their order?
Only after the email or phone they type matches the order.
How do I turn it on?
Open the app, AI agent, Start free, then Turn on chat. It switches on in your theme's App embeds.
How is it billed?
Free to install. The first 50 chats each month are free. Past that, a per-chat charge appears on your Shopify bill only after you approve it, with a monthly cap you set. Chats passed to your team are free.
How do I stop it?
AI agent, Stop billing, or switch the chat off in your theme. Uninstalling stops everything at once.