Contact and grievances
Help with an order
Email hello@monasticmedia.co from the address you ordered with, and include your order number (it starts with SHOP-). We acknowledge every message within 48 hours.
Phone (WhatsApp Business): +91 90160 18089, Monday to Saturday, 10:00 to 19:00 IST.
Postal address: ECOMFIRST VENTURES, 401, 4th Floor, Kalp Business Center, Citylight, Surat, Gujarat 395007, India.
Grievance officer
Under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, complaints about an order or about your personal data can be sent to our grievance officer:
| Name | Om Panwala |
|---|---|
| Designation | Grievance Officer, Monastic Media |
| support@monastic.media | |
| Phone | +91 90160 18089 |
We acknowledge a complaint within 48 hours and resolve it within one month of receiving it.
Last updated 5 October 2026.