Ads portal refunds

This policy covers money in the prepaid ad wallet of the Monastic Media ads portal, run by ECOMFIRST VENTURES (trading as Monastic Media).

Refunds for the tools shop are on the tools shop refund page.

How your balance works

• Your wallet holds the part of each top-up that the portal showed as credited for ads, before you paid.
• When you approve a campaign, its budget is set aside. Spend is taken from that budget as Meta reports it.
• When a campaign ends, is paused or cancelled, or is turned down by Meta, the part of its budget that was not spent goes back to your available balance.
• Your unspent balance is your available balance: what is in your wallet and not set aside for a campaign that is still open. It stays yours, for your next campaign or for a refund.

GST on your top-up

Meta invoices Monastic Media for the ads, and Monastic Media invoices you the full amount. So GST at 18% applies to the whole top-up: CGST 9% + SGST 9% in Gujarat, IGST 18% outside Gujarat.

The portal is for businesses in India. A tax invoice is issued for every top-up.

Refunds of an unspent balance

Question	Rule
Who can ask	The account holder, writing from the e-mail address of the account.
When you can ask	At any time.
How much is refunded	The whole unspent balance, with no deduction.
The GST on the refunded part	Refunded too, with a GST credit note.
Any service fee	Any Monastic Media fee charged on budget that was not spent is refunded with it. The fee is 0% during the launch period.
A budget set aside for an open campaign	Pause or cancel the campaign first: its budget is released. Meta's final spend settles within 3 days. Then the rest is refundable.
Money already spent on ads	Spend Meta has already reported (ads that ran) is not refundable.
More spend than you approved	If Meta delivers more than the budget you approved, Monastic Media bears the difference. You are never charged more than you approved.
A balance left unused for a long time	No fee. After 11 months with no activity we send a reminder. At 12 months we refund the balance to the original payment method, or ask for bank details.
Closing your account	Close it any time from the portal or by writing to hello@monastic.media. We stop your campaigns, wait for Meta's final spend (up to 3 days), and refund the whole remaining balance within 7 working days.
If we close your account	If Monastic Media closes an account for a breach of the terms, the same full refund of the unspent balance applies.

Payment problems

What happened	What we do
You paid, but your wallet was not credited	Tell us. We answer within 2 working days. We credit your wallet once the payment is confirmed, or refund it in full within 7 working days if you prefer.
You were charged twice for one top-up	The extra payment is refunded in full to the original payment method within 7 working days.
A payment is reversed or disputed with your bank	Your campaigns may be paused while it is looked at (see the terms). The reversed amount comes off your wallet balance. Spend Meta has already reported for ads that ran stays payable.

How to ask

Write to support@monastic.media from the e-mail address of your account. A person at Monastic Media reviews every refund request.

We answer a refund request within 2 working days. An approved refund is paid within 7 working days.

An approved refund goes back to the original payment method through Razorpay. If that method cannot take it, we pay by bank transfer to an account in the business's name, within 7 working days of receiving those details.

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019. Complaints can go to our grievance officer; see Contact and grievances.

Last updated 18 October 2026. Questions: support@monastic.media.